Refund policy

Returns

We want you to love your Natural Royal Hair products. If you are not satisfied, you may return eligible items within 30 days of delivery.

To be eligible for a return, items must be unopened, unused and in their original sealed packaging. For hygiene and safety reasons, we cannot accept returns of opened or used hair care products or fragrances.

How to start a return

Contact us through our Contact page with your order number and the item(s) you would like to return. We will reply with return instructions. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are the customer's responsibility, except when an item arrives damaged, defective or incorrect.

Damaged, defective or wrong items

Please inspect your order upon delivery. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item, and we will make it right with a replacement or refund at no cost to you.

Exchanges

The fastest way to get a different item is to return the eligible item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are not refundable. Please note that your bank or card issuer may take additional time to post the refund.